Delete a Slotz account
This page applies to both the Slotz customer app and Slotz Partner. Start a deletion request from the app under Profile → Privacy & support → Delete account, or email contact.athivo@gmail.com from the email address linked to your account with the subject Slotz account deletion.
Include the account email address and state whether the request concerns Slotz or Slotz Partner. Never send your password, a one-time code, full payment-card information, or banking credentials.
Identity verification
To protect your account, we will verify control of the registered email address and may request limited additional information needed to identify the account. A venue owner may also need to resolve staff access, future bookings, payouts, refunds, or venue transfer arrangements before operational access is removed.
Data deleted
After verification and resolution of active obligations, we delete or de-identify account profile information, authentication credentials and sessions, notification tokens, favourites, and other personal data that is no longer needed. Related data held by service providers is deleted or allowed to expire according to the applicable processing and backup cycle.
Data that may be retained
We may retain booking, payment, payout, refund, fraud-prevention, dispute, tax, accounting, and security records where reasonably necessary or legally required. Retained records are restricted to those purposes and are not kept merely to continue providing a deleted account. Deletion from encrypted backups may occur when the backups are overwritten in the normal retention cycle.
Timing and help
We will acknowledge a request and aim to complete eligible deletion within 30 days after verification. A complex request or applicable legal requirement may take longer; if so, we will explain the reason where permitted. Contact contact.athivo@gmail.com if you cannot access the registered email address or need help.