Slotz support
For help with the Slotz customer app or Slotz Partner, email contact.athivo@gmail.com. Use the subject Slotz support request and tell us which app you use.
What to include
Include your account email, device model, operating-system version, app version, and steps that reproduce the issue. For booking problems, include the booking reference and venue name. Screenshots are helpful when they do not reveal sensitive information.
Never email your password, one-time codes, full card number, card security code, or banking password.
Privacy, safety, and deletion
For privacy questions, contact contact.athivo@gmail.com. Read the Slotz privacy policy or use the account deletion page. For an immediate emergency at a venue, contact local emergency services and venue staff rather than relying on app support.
Response expectations
Support is provided by email. We aim to acknowledge requests within two business days, but resolution time depends on the issue and whether a venue or payment provider must investigate.